Privacy Policy

Effective Date: February 11, 2025

1. Introduction

This Privacy Policy explains how Ascent Studios, Inc ("we," "us," or "our") collects, uses, stores, and protects information when you (the "Customer") use our AI-driven QA testing service. Our service enables you to specify test requirements in natural language, after which our AI develops and executes test strategies—charging based on test compute units—and incorporates feedback to continuously improve its performance. We are committed to maintaining compliance with both US and EU data protection requirements. By subscribing to our services, you agree to the terms outlined below.

2. Definitions

• Customer: Any entity subscribing to or using our SaaS platform.
• Personal Data: Any information relating to an identified or identifiable natural person.
• Usage Data: Data automatically generated during your use of our service (e.g., IP address, device type, metadata).
• Test Compute Units: The units we use to measure and charge for the compute power required to execute tests.

3. Scope and Applicability

This policy applies to all data we collect in connection with the provision of our services, including data supplied by Customers and any information gathered through automated means during service usage.

4. Data Collection

4.1. Information You Provide

• Account & Contact Information: Name, email, company details, and billing information.
• Service Inputs: Natural language prompts that describe the testing requirements.
• Training Data: Feedback, contextual data, and other information you provide to help train our AI, including insights about your company, products, and customer base.

4.2. Automatically Collected Information

• Usage Data: Details such as log files, IP addresses, device information, and system logs generated during interaction with our platform.
• Cookies & Tracking Technologies: Data collected via cookies or similar tools to enhance service functionality and user experience.

5. Data Use

We process your data for the following purposes:

• Service Delivery: To create test strategies, execute tests, and manage your subscription (billing, compute unit tracking, etc.).
• AI Training and Improvement: To analyze feedback and contextual data to enhance our AI's accuracy and effectiveness.
• Consent Management: We obtain explicit consent for the use of training data to improve our AI systems. Customers may withdraw their consent at any time by emailing us directly at legal@playmatic.ai.
• Communication: To provide customer support, deliver important updates, and, where permitted by law, send marketing communications.
• Compliance and Enforcement: To comply with applicable laws, regulations, and contractual obligations, and to protect our rights.

6. Data Sharing and Disclosure

• Third-Party Service Providers: We share data only with trusted vendors (e.g., for hosting, payment processing, and technical support) under strict confidentiality and security agreements. We conduct regular risk assessments and due diligence on these vendors—performed at least annually—to ensure they meet our high data protection standards.
• Legal Obligations: We may disclose data if required by law, regulation, or legal process, or to protect our rights and property.
• Business Transfers: In the event of a merger, acquisition, or asset sale, Customer data may be transferred subject to confidentiality obligations.

7. Data Storage and Security

• Security Measures: We deploy industry-standard security technologies and processes, including encryption at rest and in transit, regular penetration testing, security audits, and a robust incident response plan to safeguard your data.
• Access Control: Only authorized personnel have access to your data, and such access is limited to the purposes set out in this policy.
• Secure Storage: Data is stored in secure, access-controlled data centers that comply with industry best practices.

8. Data Retention

We retain your data only as long as necessary to:

• Fulfill the purposes described in this Privacy Policy.
• Comply with our legal obligations.
• Enforce our agreements and resolve disputes.

Upon termination of your subscription, we will either delete or anonymize your data in accordance with our retention policies and legal requirements.

9. International Data Transfers

If you are located outside the United States or the European Union, your data may be transferred to and processed in jurisdictions with different data protection laws. We ensure that all such transfers are subject to appropriate safeguards, such as standard contractual clauses or other approved mechanisms.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or update your personal data.
• Request deletion or restriction of processing.
• Object to processing or request data portability.

To exercise these rights, please contact our Data Protection Officer (DPO) at:

Email: James@playmatic.ai
Name: James Sun
Address: 577 2nd Street, Suite 100, San Francisco, CA 94107

11. Specific Provisions for AI Training Data

• Confidentiality: Data provided for training our AI (e.g., contextual feedback, product insights) is treated as confidential and proprietary.
• Usage Limitation: Such data is used solely to enhance the performance and accuracy of our AI systems and will not be repurposed beyond this scope without explicit Customer consent.
• Consent for AI Training: By providing training data, you explicitly consent to its use for improving our AI systems. If you wish to manage or revoke your consent, please email us directly at legal@playmatic.ai.
• Customer Responsibility: Customers are responsible for ensuring that any training data does not infringe on the privacy rights of third parties.

12. Changes to This Privacy Policy and Regular Reviews

We may update this Privacy Policy periodically. Any significant changes will be communicated through our website and/or direct notification. Your continued use of our service after such changes constitutes your acceptance of the updated terms.

This policy is reviewed annually to ensure ongoing compliance and relevance, and we conduct regular internal audits of our privacy practices to ensure adherence to both US and EU requirements.

13. Contact Information

For questions or concerns about this Privacy Policy or our data practices, please contact:

Data Protection Officer: James Sun
Email: James@playmatic.ai
Mail: 577 2nd Street, Suite 100, San Francisco, CA 94107

General Inquiries: For other privacy-related matters, please also email us at james@playmatic.ai.

14. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of California. Any disputes arising under or related to this Policy will be subject to the exclusive jurisdiction of the courts in California.